本集介紹

把舊版報價單寄給客戶，主管走過來，你只會一直說 I'm sorry？英文道歉要看嚴重程度：小事 My bad、工作失誤 That's on me 或 I dropped the ball、正式場合 I apologize for…，而且一定要接補救句 I'll send the corrected version by noon。這集一次教你分級道歉的順序。

▶ 完整逐字稿、重點單字、句型：
https://mjenglishclass.com/daily-english/en-apologize-mistake

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🗣️ 情境對話 Dialogue

場景：週二早上，Amy 剛發現寄給客戶的報價單用了舊版數字；主管 Kevin 拿著手機走過來，客戶已經回信問了。

Kevin: Amy, got a sec? The client's asking why the prices in your quote don't match.
（Amy，有空嗎？客戶在問妳報價單上的價格怎麼對不上。）

Amy: Oh no. I'm sorry, I'm so sorry, I'm really sorry.
（喔不。對不起，真的很對不起，非常抱歉。（連說三次 sorry，聽起來慌了，也沒講要怎麼處理））

Kevin: Hey, it's okay. Take a breath. What happened?
（嘿，沒關係。先深呼吸。發生什麼事？）

Amy: Okay. That's on me. I used last month's price sheet by mistake.
（好。這是我的責任。我不小心用了上個月的價目表。）

Kevin: Got it. These things happen. Can we fix it today?
（了解。這種事難免。今天能修正嗎？）

Amy: Yes. I'll send the corrected quote by noon and copy you on it.
（可以。我中午前寄出修正版報價單，也會 cc 給你。）

Kevin: Perfect. Should we say anything to the client?
（很好。要跟客戶說些什麼嗎？）

Amy: I'll write to them directly. Something like, I apologize for the confusion, please see the updated version attached.
（我直接寫信給他們。大概是：造成困擾很抱歉，請參考附件的更新版本。）

Kevin: That works. And honestly, you handled that well. Way better than the three sorries.
（可以。老實說，妳處理得很好。比剛剛那三個 sorry 好多了。）

Amy: Ha, my bad. Old habit. It won't happen again.
（哈，我的錯，老習慣了。不會再發生了。）

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📚 重點單字

my bad／maɪ bæd／我的錯（口語，小事用）
drop the ball／drɑːp ðə bɔːl／（工作上）漏掉、搞砸
apologize／əˈpɑːlədʒaɪz／（正式）道歉
by mistake／baɪ mɪˈsteɪk／不小心、弄錯了
corrected／kəˈrektɪd／修正過的
copy someone on／ˈkɑːpi ˈsʌmwʌn ɑːn／（email）把某人加進副本（cc）
confusion／kənˈfjuːʒn／混亂、困擾
old habit／oʊld ˈhæbɪt／老習慣

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💡 重點句型 Sentence Patterns

小事 → My bad. / Oops, my mistake.
例：Oops, my bad.（喔，我的錯。）
工作失誤 → That's on me. / I dropped the ball.
例：That's on me.（這是我的責任。）
正式場合 → I apologize for ＋ 名詞
例：I apologize for the confusion.（造成困擾很抱歉。）
接補救 → I'll ＋ 動作 ＋ by ＋ 時間
例：I'll fix it right now.（我現在馬上修。）
收尾保證 → It won't happen again.
例：It won't happen again.（不會再發生了。）

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🚦 下次這樣說 Next Time

① 發現自己出錯
❌ I'm sorry, I'm sorry, I'm really sorry.
✅ That's on me. I'll fix it right now.

② 說「抱歉我的錯誤」
❌ Sorry for my mistake.
✅ Sorry about that. That was my mistake.

③ 解釋原因
❌ Because the system was slow, so…
✅ That's on me. The system was slow, but I should've double-checked.
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